Thank you for shopping at covanova.com. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.
15 Days Easy Exchange and Return:
Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.Our return center is in China.
Return & Exchange Condition
- Please contact us within 15 days starting from the day you receive your order.
- Returns must be received in new condition, unused, unworn, unwashed, unaltered in any way. Items returned with obvious use, makeup, deodorant, perfume or stains will be subjected to refusal.
- Any addresses on the parcel is not approved as return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.
- We do not offer Freight To Collect (FTC) service for the packages returned.
- After receiving your returned package, we wil issue the refund to your original payment account within a business week or ship out an exchange order within 3 business days acordingly. Normally you'll receive the refund in a week after our issuing.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
- Our customer service will contact with you in 24 hours after return/exchange request approved.
- Ship the return package to our warehouse and submit the return shipping tracking information(tracking number & delivery company) on our website.
- Refund or exchange will be issued in one week after we receive you returned package. A confirmation email of refund or exchange will be sent to your email box
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.
If you have further questions/issues, please don’t hesitate to contact us at service@lovelyMs.com